Customer Service

Bettencourt Tax Advisors has successfully protested values in 50 counties in Texas. We operate principally in the greater Houston area, which includes Harris and surrounding counties, but we are active state-wide. You can reach us by e-mail or by phone at (713) 263-6100. We will gladly answer your questions, because we believe that staying in touch with our customers maximizes the chance for a successful property tax protest.

Our Customer Service staff is waiting for your call. The staff includes:

Lorena Martinez has been a Houston resident for the past 25 years. With 13 years of experience in customer service, she has developed highly effective communication skills in English and Spanish. She finds using her skill to read, speak, write and translate the Spanish language very rewarding. She would tell you however, the key to customer service in any language is listening to the customer’s needs. She has extensive corporate experience in telecommunications.

Jessica Jacobs, a native Texan, has 15 years of customer service experience. She worked 8 years in both federal and county courts. She majored in criminal justice at Northlake College in Irving, Texas. Fluent in English and Spanish, she handles customer service calls and e-mail inquiries. She organizes the scheduling and preparing of all accounts for property hearings.

Khiela Jackson has 5 years of customer service experience. She was reared in Opelousas, Lousiana, but came to Houston with her family. She prides herself on her endurance and unique attention to detail. Khiela is dedicated to finding the most effective way to satisfy our customers while handling customer e-mails and phone calls.